British Airways confirms investigation under way into bank holiday datacentre power failure

British Airways (BA) is embarking on an “exhaustive investigation” to establish the root cause of the datacentre power failure that grounded flights at Heathrow and Gatwick over the bank holiday weekend.

A BA spokesperson said the company knows what happened, but is now in the process of establishing why.  

“There was a loss of power to the UK datacentre which was compounded by the uncontrolled return of power, leading to a power surge taking out our IT systems,” the statement said.

“We are undertaking an exhaustive investigation to find out the exact circumstances and, most importantly, ensure this can never happen again.”