Broadband firms urged to offer deals to low-income families
Media regulator Ofcom has urged all broadband firms to support low-income homes by offering discounted packages known as "social tariffs".
Ofcom has found that only 55,000 out of 4.2 million homes in receipt of Universal Credit are using discounted rates.
It means households on benefits are missing out on an average yearly broadband saving of £144 each.
Many families are facing added pressure from the cost of living crisis.
Currently six broadband providers - BT, Community Fibre, G.Network, Hyperoptic, KCOM and Virgin Media O2 - offer at least one of the social tariff deal costing between £10 and £20 month.