Consumer comms providers sign Ofcom’s new fairness pledge

The UK’s biggest communications service providers have signed up to a series of new commitments pledging to put fairness to customers at the heart of their business.

he UK’s largest communication service providers (CSPs) have signed up to Ofcom’s new Fairness for Customers commitments, developed to try to make sure users are treated fairly by their provider, whether they are signing up to a new contract, trying to fix a problem or changing providers.

Signed by BT, EE, Giffgaff, O2, Plusnet, the Post Office, Sky, TalkTalk, Tesco Mobile, Three, Virgin Media and Vodafone, the commitments are part of a challenge to the industry laid down by the regulator to set new standards in customer service for broadband and mobile.