Do ISPs need to do more to protect their users from scams?

Are Britain’s internet service providers (ISPs) coming up short when it comes to helping their less tech-savvy users protect themselves against the scourge of telephone scams and online fraud?

Online shopping and auction fraud, where products are misrepresented or never arrive, while the merchants vanish without a trace, was the most prevalent type, with 66,874 cases reported during the monitored period.

Computer service fraud – calls from bogus tech support teams, hit 45,713 people, while email and social media hacks hit 9,473, personal computer hacks, often through phishing emails, hit 6,004, and extortion, where personal data is effectively held to ransom 1,850.

People in London were the most frequently targeted marks for online fraudsters, where the Met police reported over 20,000 cases, way ahead of their colleagues in West Mercia (Herefordshire, Shropshire and Worcestershire), which only had 9,043 reports.

Meanwhile, the people of Essex and West Yorkshire emerged as the least easily fooled, with only 3,956 and 3,894 cases being reported in these jurisdictions – although a cynic, which I am, might point out that because unreported cases obviously weren’t taken into account, the good folk of Basildon and Bradford might just be too proud to admit it.


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