e-volve can deploy and manage fully hosted, hybrid or on-premise voice solutions. Call Centre and Contact Centre options are available. We can support all connectivity, such as analogue, ISDN, private circuits or SIP trunks.
Horizon Hosted Voice
- Free Premium IP Phones
- Free Installation
- Free Calls (Standard UK & Mobiles)
- Free Fraud Protection
- Free Management Portal
What is Horizon?
Horizon is a complete communications service for business that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximise their productivity.
The service has lots of clever features and an emphasis on control and administration through the web that takes the burden away from your IT team. For administrators, you can quickly configure the system according to your organisation’s changing requirements, while your employees can manage calls easily and effectively.
With no capital outlay required, a reliable and proven service, and a jargon free approach to telephony and communications, Horizon is suitable for any sized business looking to improve their productivity and image.
Horizon Call Centre
Horizon Call Centre is a cloud-based service with an extensive range of inbound call centre capabilities that can be configured and managed via an easy-to-use web portal.
An extension to our Horizon hosted telephony platform, this add-on service enables businesses to easily manage their call centre environments, boost productivity of call centre agents and the overall efficiency of their call centre and help them deliver a first-rate service to their customers.
Horizon Call Centre is ideal for any business that receives inbound calls; for example those with sales teams, help desks, accounts departments, receptionists or customer service representatives, right through to more formal inbound call centre environments.
3CX - On Premise or Hosted Voice
3CX is a software-based, open standard, IP PBX that offers complete Unified Communications features, out of the box. As an affordable software-based solution 3CX makes installation, management and maintenance ever so easy while at the same time offering your business a number of benefits, including:
- Slash those telco bills by using SIP trunks / VoIP providers
- Inexpensive to purchase AND expand
- Boost Productivity with unified communications: Presence, Chat
- Virtualise, Cloud Ready or Appliance Friendly
- Mobility: Work from anywhere with the Android and iOS clients
- Integrated Video Conferencing using WebRTC
- Improve Customer Service: Click2Call & CRM integration
- Call and Contact Centre and Hotel PBX Features
Download our
3CX Datasheet
LG-Ericsson - On Premise or Hosted Voice
The iPECS eMG80 from Ericsson-LG Enterprise delivers simple and reliable telephony with a feature set that empowers your business to save money, drive productivity and increase customer satisfaction. With a range of embedded features that help your business compete and win, the flexibility to meet the needs of office, home or remote users. With a range of analogue, digital, IP and DECT handsets, it also boasts powerful unified communications features such as:
- Call control: Control all of your calls and telephony from your desktop or mobile client
- ClickCall: A simple mouse click to dial numbers from your screen
- Chat Instant Messaging: Chat to colleagues, collaborate on simple questions and exchange information
- Call Through/Call Back: Call through your main office system to secure reliable and cost effective call rates
- Outlook integration: Outlook contact and schedule synchronisation
- Audio Conference Manager: Voice conference (Ad-hoc, Room, and Group), easily invite attendees using drag & drop
- Video Conference & Collaboration: Video conference up to six colleagues on UCS Premium including screen sharing, white board & web push functions
- Visual Voicemail: Manage all of your voicemail on your PC, smartphone or tablet
SIP Trunks - The benefits of e-volve SIP Trunks
Compared to traditional voice circuits our SIP trunking service costs less per channel and is more flexible in how and where geographic telephone numbers can be used. It is also quicker to install and provision and delivers robust business continuity, as standard.
The service can support connections ranging from two channels for small on-premise PBXs to an unlimited number of channels for large enterprises and contact centres.
- Lower cost
- Rationalise your line and PBX estate
- Number flexibility
- Business-grade voice
- Business continuity, as standard
- Affordable resilience options
- Free UK calls and fraud protection
- Reliability
Traditional Voice Services
Analogue, ISDN2e & ISDN30e Channels
Wholesale Line Rental allows you to buy your lines from e-volve, historically it was just BT.
- Lower cost
- UK-based 24/7/365 Support
- Easy number transfer
- Billing portal
- All Openreach Support Levels available
Free Fraud Management
e-volve’s fraud management services protect you from fraudulent activity from endpoints that have fallen victim to hacking or excessive unauthorised call spends. Fraud Management is free with e-volve SIP Trunks and Horizon services giving you:
- Pre-set individual call limits against specific endpoints or users
- Automatic call barring where thresholds are breached
- Exclusive access through the e-volve Portal, under your direct control
- Peace of mind that you will not be responsible for any fraudulent over-spend above the configured threshold limit
