Policies

• Customer Transfer Preference Policy v1
• Late Payment Policy
• Complaints Code
• Fault Handling Policy
• GDPR Policy

Privacy Policy

Who we are

Our website address is: https://www.e-volvesolutions.co.uk

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Accessing or updating your data

Should you wish to access or update any personal data that may be held by e-volve Solutions Limited please email us at [email protected]

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Cookies

e-volve Solutions Limited may collect other types of anonymous data from website users through the use of “cookies,” which are text files that a website places on the hard drive of your computer that identifies you as a user. When you return to the website, your browser sends that information back to the site. Our website uses “cookies” to improve your experience and to provide a better understanding of how users are interacting with our site, to administer the site, or for research and marketing purposes to help us better serve our clients. Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. When you browse the site it uses this cookie to ‘remember’ some of the things you did on the website last time to save you from updating your preferences each time. No personally identifying information from you will be collected as part of these cookies.

If the settings on your software you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you are able to do this, however it is likely that this means our website will not work as you would expect it too.

Cookies We Use

Necessary Cookies (required for site to function)

Analytic Cookies

Managing Cookies

Most web browsers allow some control of most cookies through the browser setting. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org/

Fair Use Policy

This policy should be read in conjunction with the current version of the terms and conditions of service.

Please read this policy carefully. E-volve Solutions Ltd operates this policy in order to conduct its business in a responsible manner to enable it to provide as uninterrupted and seamless a service to its customers as is reasonably practical.

E-volve Solutions Ltd reserves the right to suspend, restrict or cancel a customers access to any or all services provided by the Company should we decide that the service has been inappropriately used.

E-volve Solutions reserves the right to modify this policy at any time. The current version of this policy will be posted on www.e-volvesolutions.co.uk and it is the customer’s responsibility to ensure their awareness of any changes made to this policy.

1. General Use

• a.The customer shall use the specified service provided under the terms of their contract with e-volve solutions for the purposes of gaining access to the Internet or the services thereon.
• b. The services may not be used to send or receive any material which is offensive, abusive, indecent, obscene or menacing; or in breach or confidence, copyright, privacy or any other rights, or to knowingly send or receive any material, including computer viruses or pornography, which transgresses any laws of the United Kingdom, whether Civil or Criminal.

2. Usage

• Business & Home Packages e-volve FUP calculates the average normal usage per calendar month is between 10GB and 1TB. e-fibre Business packages are not included in the FUP and are subject to standard T&C’s.
• Bursting  All packages speeds are up to the maximum speed of your package and are based on the peak burst speed up to your maximum rate using a wired connection. If you consistently hit the burst limit then your speed will reduce by 50%, until your burst average drops then the burst will kick back in.

Bursting is in place to give the best possible browsing speeds at all times, each time you request a page, this is less than a few milliseconds, so your browsing speed is always the maximum speed of your package. If you start a large download or stream, this will start off at the maximum speed and then be reduced to a lower burst rate.

• LTE/4G Services these services are carried over a third-party network and all home services have 1TB total FUP.
• Hotspot e-volve calculates the average normal usage per calendar month is 7GB to 20GB.
• Unlimited Internet e-volve operates a fair use policy on unlimited internet. In rare cases, e-volve may find a customer to be using the Internet resources to such an extent that they may jeopardize Internet performance for other customers. In this instance, e-volve reserves the right to suspend or restrict the user’s service immediately and/or require them to upgrade to a higher service. This is only in extreme cases and is intended to prevent excessive use of the resources.

3. Network

• a. The user may not intercept or monitor network traffic
• b. The user may not attempt, establish, or facilitate unauthorized access to the network, resources, or machines without prior consent of the lawful owner of that machine, resource, or network.

4. Email

• a. Using the Services to transmit unsolicited bulk email is prohibited. Activities that have the effect of facilitating unsolicited bulk email whether that email is commercial in nature are also prohibited. The precise definition of ‘bulk’ is at the sole discretion of e-volve Solutions. Recipients must always be provided with the means by which they can easily remove themselves from mailing lists should they no longer wish to receive further information.
• b. Using e-volve to engage in activities that violate the terms of service of any other Internet or online service provider is prohibited.
• c. Falsifying address information or otherwise modifying headers to conceal the senders/ recipient’s identity, for the purpose of circumventing these terms and conditions, is strictly prohibited.

5. Access

• a. Users will not share the username, other than in their own home, business, boat or hotspot.
• b. Login details are only to be used by the owner of the login details and must not be shared are resold; i.e. not letting a neighbouring boat or house share a package or splitting the cost. E-volve monitor the network and if a user is found to be sharing or reselling then e-volve will take legal action.