Support

We’re here to help

Modern internet and voice systems are a big, advanced, complex blend of technologies and services. That’s why we’re here to give you all the help and support you need if you have a problem.

If you’re a customer, you can call us any time on 0800 640 6343, email us or use our web chat support.

We’ll monitor your connection to spot any potential problems. With this plus online helpdesks, we can take care of most support requests remotely. If you do need on-site support, we’ll get an engineer to you within your agreed timeframe.

Call us on 0800 640 6343, email us or jump on our web chat support.

We’re here to support you every day between 08:00am and 17:00. During these hours, you can contact us for help with any issues or questions, and our team will do their best to assist you as quickly as possible.

Outside of these hours, your call may be answered by our virtual receptionist service. They’ll be happy to take your details and a message, which will be passed on to our support team. Please note that they won’t be able to provide technical support, but we’ll pick things up as soon as we’re back online.

We aim to respond to requests within the following timeframes:

URGENT Issues- within 6 hours

STANDARD Issues- within 12-24 hours

We’ll always try to resolve things as quickly as possible. However, some issues may take a little longer, especially if we need to work with third- party providers such as equipment manufacturers or network providers. If that happens, we’ll keep you informed.