We provide support with our nominated partner and our contract will provide the Service Level Agreement that protects your business critical communications solution.
Network Operations Centres (NOCs) monitor your communications infrastructure and services to identify and tackle potential problems before they turn into real problems. With the NOCs and helpdesks, most support requests can be handled remotely. However, if you do require on-site support, an engineer will visit within the timeframes of your SLA.
Multiple partner agreements mean that we can support any systems that you have. This is a common requirement for IT strategy today where integration of multiple technologies and services exist. These are bespoke and can provide up to 24/7/365 protection, ensuring your business continuity.